We at Chicrama know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.
WHEN WILL I RECEIVE MY ORDER?
Once you’ve placed an order with us, the product is dispatched to you within 3 to 5 business days and in case of handmade products 3-8 business days. (We are closed on Saturday-Sunday/Public Holidays)
- The shipping duration will vary from 3-18 days depending upon the location .
- Free shipping is available in subject to a minimum order value. A shipping charge will be applied to all orders below Rs. 1200/-
- The whole order amount including any delivery charges will be refunded if the order is damaged, lost or undelivered to your preferred location.
- We do not ship the same day/next day or in any urgent manner. As we do not want to take any additional stress if the order is time sensitive. Please avoid placing orders if you need the product urgently or haven’t specifically inquired.
HOW DO I KNOW IF MY ORDER IS DISPATCHED?
- We offer our customers with a real time ORDER TRACKING option on our website. Kindly use the Order number (KOL1234,example) to track and receive update under the “TRACK MY ORDER” option on the left hand side of the website under the SHOP button.
At the same time Step by step status update is also sent via Email/SMS.
- We provide you with a tracking number and a link to track to your order via Email once the order is dispatched, we request you to take the responsibility to carefully track your order till its delivery. .
- We do not have a personal delivery system or team who can call you in advance before delivering a product and we absolutely cannot decide the specific time period the package has to be delivered. We use courier services like DTDC, Professional ,etc to do the delivery and it’s entirely Up to the particular service/delivery staff when it comes to the delivery. We have no authority over their service and timings.
- In case it has been delivered at your address, but it was collected by security staff, House help, neighbor etc. We do not have any guarantee regarding such cases As There will be no advance call or communication from the courier companies while delivering your order, so kindly track your order regularly to receive with no hassles.
- Shipping updates are given only via email/sms . There shall be no calls made regarding the same.
- Chicrama will not be responsible for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 3-20 business days from the date of the order and payment.
IS CASH ON DELIVERY AVAILABLE?
Yes, But only in Delhi NCR & Bengaluru (within city limits) only on request. Subject to availability.
- additional charge of INR 150-400 (depending on location) is added as Personal door to door Delivery fee.
- To place, C.O.D orders, Please Mail/WhatsApp us on +91 9990910284.
- We also offer Pick up facility at our warehouse in Delhi & Bengaluru where you can come in person to collect and pay for the same in cash. However we do not showcase/display our products for sale/trial as it’s our personal residence and not a work space. This facility too is available only on request.
- One can Mail or Whatsapp us the products or screenshots of the desired product(s) from our Website for us to ready the said items for pick up.
WHAT IF I RECEIVE MY PARCEL IN A COMPROMISED CONDITION?
- We ship our packages with anti-tamper plastic and safety measures according to the product requirements.
- If you feel that your package was opened/tampered with, please don’t accept the delivery. Always check the outside cover for the package. look out for any torn corners. In case of such unfortunate event, kindly return it back to the delivery staff and mention it has been tampered with and also take pictures of the same.