Cancellation of Order(s)

We at Chicrama know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.

WHEN WILL I RECEIVE MY ORDER?

Once you’ve placed an order with us, the product is dispatched to you within 3 to 5  business days and in case of handmade products 3-8 business days. (We are closed on Saturday-Sunday/Public Holidays)

  • The shipping duration will vary from 3-18 days depending upon the location .
  • Free shipping is available in subject to a minimum order value. A shipping charge will be applied to all orders below Rs. 1200/-
  • The whole order amount including any delivery charges will be refunded if the order is damaged, lost or undelivered to your preferred location.
  • We do not ship the same day/next day or in any urgent manner. As we do not want to take any additional stress if the order is time sensitive. Please avoid placing orders if you need the product urgently or haven’t specifically inquired.

HOW DO I KNOW IF MY ORDER IS DISPATCHED?

  • We offer our customers with a real time ORDER TRACKING option on our website. Kindly use the Order number (KOL1234,example) to track and receive update under the “TRACK MY ORDER” option on the left hand side of the website under the SHOP button.
    At the same time Step by step status update is also sent via Email/SMS.
  • We provide you with a tracking number and a link to track to your order via Email once the order is dispatched, we request you to take the responsibility to carefully track your order till its delivery. .
  • We do not have a personal delivery system or team who can call you in advance before delivering a product and we absolutely cannot decide the specific time period the package has to be delivered. We use courier services like DTDC, Professional ,etc to do the delivery and it’s entirely Up to the particular service/delivery staff when it comes to the delivery. We have no authority over their service and timings.
  • In case it has been delivered at your address, but it was collected by security staff, House help, neighbor etc. We do not have any guarantee regarding such cases As There will be no advance call or communication from the courier companies while delivering your order, so kindly track your order regularly to receive with no hassles.
  • Shipping updates are given only via email/sms . There shall be no calls made regarding the same.
  • Chicrama will not be responsible for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 3-20 business days from the date of the order and payment.

IS CASH ON DELIVERY AVAILABLE?

Yes, But only in Delhi NCR & Bengaluru (within city limits) only on request. Subject to availability.

  • additional charge of INR 150-400 (depending on location) is added as Personal door to door Delivery fee.
  • To place, C.O.D orders, Please Mail/WhatsApp us on +91 9990910284.
  • We also offer Pick up facility at our warehouse in Delhi & Bengaluru where you can come in person to collect and pay for the same in cash. However we do not showcase/display our products for sale/trial as it’s our personal residence and not a work space. This facility too is available only on request.
  • One can Mail or Whatsapp us the products or screenshots of the desired product(s) from our Website for us to ready the said items for pick up.

WHAT IF I RECEIVE MY PARCEL IN A COMPROMISED CONDITION?

  • We ship our packages with anti-tamper plastic and safety measures according to the product requirements.
  • If you feel that your package was opened/tampered with, please don’t accept the delivery. Always check the outside cover for the package. look out for any torn corners. In case of such unfortunate event, kindly return it back to the delivery staff and mention it has been tampered with and also take pictures of the same.

We accept no Returns unless an  INCORRECT/DAMAGED product is delivered.

  • Returns/exchange request need to be placed within 24 hours of the delivery of product.
  • All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags or covers will not be accepted.
  • In case you receive a damaged/defective product, the company should be notified within 24 hours of receipt. We might request you to share the photos at chicrama@gmail.com or on whatsapp at +91 9990910284.
  • We Do not provide Pick-up service, hence the order needs to be self-shipped in case of an exchange. The sender has to bear the returns shipping cost. In you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  • Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service, preferably DTDC, PROFESSIONAL COURIERS etc.
  • Kindly do not use the services like FedEx and Blue Dart for return shipping as they are premium services, and we won’t pay for such services in case of damaged returns.
  • Products listed under the collection of SALE cannot be refunded or returned under any circumstances except if it’s delivered incorrectly, completely damaged, or lost.
  • Changes like bending of the earring stem, the button/push back rubber being loose are not considered as a damage as it can be easily fixed by the customer.

We are delighted every time we receive an order and start processing the same at the very moment. However most of our products are either handmade and/or carefully curated from our sources. So at times we do not foresee the completion of particular order(s) due to specific reason(s) i.e. non delivery to particular pin code(s), lack of material or resources, Or requested requirements. Hence in such cases, Chicrama holds all rights to cancel the order(s) and reverse complete payment made by the customer. Please rest assured.

Please note:

– Once the order is placed, it can be cancelled by the customer within next 24 hours from the time it was placed. Once cancelled, the payment is reversed via the original mode of payment used by the customer within the stipulated time taken by the mode of payment.

– Once the order is placed it is confirmed & shipped in next 2-8 business days and a notification will be mailed. If the order(s) isn’t shipped within the stipulated time period it stands cancelled & the payment is reversed automatically.

-Once the order is shipped, it is delivered within next 3-10 business days. The shipping & delivery terms are applicable as mentioned here.

Hence the overall order process is any time between 3-18 business days. depending on the product(s) type, city, shipping partners, and country (for International orders & shipping, please get in touch with us for details).

For any doubts and clarification, please write to us or message us.

Please note that the products are made of one or more materials such as various fabrics, metals, beads, treated with colors and paint, that could be both natural and/or manmade. While the quality is assured, the maintenance needs to be taken care of to ensure the longevity.

In case of any doubts or queries regarding specific product(s), you can always get in touch.

ALLOYS | GERMAN SILVER | MISCELLANEOUS METALS | BEADS

1. Avoid direct contact with Sweat / Water for long time.

2. Do not bring jewellery in direct contact of perfumes/chemicals of any type.

3. Store in a dry place to avoid any kind of moisture.

4. If you’re allergic to imitation/ artificial jewelry, please avoid to buy such products.

STERLING SILVER

1. To keep jewelry tarnish free, it is recommended that sterling silver jewelry are stored in an air-tight protective bag made of tarnish proof cloth or a plastic zip lock bag.

2. The natural oils from the skin help minimize the tarnishing of sterling silver items, so the more frequently a piece is worn, the less likely it is to tarnish.

3. Clean sterling silver jewelry with a soft 100% cotton (nub free) cloth or jewelry cleaning cloth and gently rub off any excess dirt or makeup.

Chicrama informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Information Collection and use while using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Log Data:  Like many site operators, we collect information that your browser sends whenever you visit our Site . This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this particular data for services.

Communications: We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that concerns this particular Business.

Cookies: Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security: The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

“By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.”

Changes To This Privacy Policy : This Privacy Policy is effective as of  30/09/2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us If you have any further questions about our Privacy Policy.

 

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Your access and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service provided by Chicrama.

Purchases: If you wish to purchase any product or service made available through the Service, you may be asked to supply certain information relevant to your Purchase including, Complete Postal Address, Mobile Number without limitation under KYC.

Links to other Websites: Our Service may contain links to third ­party websites or services that are not owned or controlled by Chicrama. Chicrama has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

You further acknowledge and agree that shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

Changes: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us If you have any further questions about these Terms.

Chicrama may contain links to external websites that are not provided or maintained by or in any way affiliated with Chicrama. Please note that the Chicrama does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

The information contained on Chicrama website is for general information purposes only. My Company assumes no responsibility for errors or omissions in the contents on the Service. In no event shall, Chicrama be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other sort, arising out of or in connection with the use of the Service or the contents of the Service. Chicrama reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice. Chicrama does not warrant that the website is free of viruses or other harmful components.

This website contains pictures that are digitally enhanced, the colors in real life may vary.

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